IT managed services make up a sizeable chunk of any company’s operating expenses. After all, it’s virtually impossible to do business these days without a strong IT service management infrastructure. As IT’s role in enterprise continues to grow, cost transparency becomes increasingly important, as we explain in further detail below.
The old Mad Magazine aphorism – What me, worry? – summarizes the approach many organizational leaders take when it comes to small business IT. Consulting experts can vouch for the fact that few SMB leaders actually insist on formal IT security protection. Yet, as we explain below, there are several very good reasons why small …
The business world tends to churn through trendy concepts pretty quickly. As a new fad flares up, some businesses inevitably become so devoted to it that they forget to focus on their own business objectives. ITIL guidelines are currently spurring this tendency in IT service management.