April 2012

2012 ITSM Challenges: Better Cost Transparency for CIOs

IT managed services make up a sizeable chunk of any company’s operating expenses. After all, it’s virtually impossible to do business these days without a strong IT service management infrastructure. As IT’s role in enterprise continues to grow, cost transparency becomes increasingly important, as we explain in further detail below.

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SMB IT Question of the Month: How Much IT Security Protection do I Really Need?

The old Mad Magazine aphorism – What me, worry? – summarizes the approach many organizational leaders take when it comes to small business IT. Consulting experts can vouch for the fact that few SMB leaders actually insist on formal IT security protection. Yet, as we explain below, there are several very good reasons why small

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