Month: May 2012

Overcoming Resistance to IT Service Management Change

You’ve finally found the perfect solution for that nagging IT service management problem. Yet when you present it to employees, a general grunt of resistance rises. People are naturally inclined to resist change. IT leaders can guide any team smoothly through a transition by establishing a change management plan. This plan should address the technological …

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2012 ITSM Challenges: How CFIOs can Develop More Service-Centric IT Departments

The IT landscape hasn’t been easy to navigate over the last couple of years, given the sluggish economy and increased technological complexity. Despite these challenges, many executives expect more from their IT managed services than ever before. Emphasizing the “service” in IT service management can set your IT department on course for improved performance and …

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SMB IT Question of the Month: How Deeply Should IT Staff be Involved in Day-to-Day Operations?

In yesterday’s small business, IT consulting was a largely technology-facing job. IT consulting services concentrated on maintaining hardware and software. Their role was preservative and largely behind-the-scenes, as evidenced by the stereotype of IT offices being isolated in basements. Saturday Night Live even lambasted the isolated, socially awkward IT persona by inventing Nick Burns, the …

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3 Ways an IT Consultant can Help SMB IT Personnel Succeed

Too often, IT consultants are seen as threats to in-house IT workers. Indeed, some kinds of IT outsourcing put in-house employees at risk of losing their jobs. However, the wise SMB company leader realizes that an IT consultant can also fill a crucial “coaching” role, providing expert advice on any number of IT questions on …

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SMB IT: Prioritizing is Critical

According to a recent survey conducted by a blogger on IT consulting services, 66 percent of IT managers say they have seen how poor coordination across different types of IT demand leads to poor support of business performance. That’s a long way of saying that today’s IT managers recognize the importance of prioritization.

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