You’ve finally found the perfect solution for that nagging IT service management problem. Yet when you present it to employees, a general grunt of resistance rises. People are naturally inclined to resist change. IT leaders can guide any team smoothly through a transition by establishing a change management plan. This plan should address the technological …
Overcoming Resistance to IT Service Management Change Read More »
The IT landscape hasn’t been easy to navigate over the last couple of years, given the sluggish economy and increased technological complexity. Despite these challenges, many executives expect more from their IT managed services than ever before. Emphasizing the “service” in IT service management can set your IT department on course for improved performance and …
2012 ITSM Challenges: How CFIOs can Develop More Service-Centric IT Departments Read More »
In yesterday’s small business, IT consulting was a largely technology-facing job. IT consulting services concentrated on maintaining hardware and software. Their role was preservative and largely behind the scenes, as evidenced by the stereotype of IT offices being isolated in basements. Saturday Night Live even lambasted the isolated, socially awkward IT persona by inventing Nick …
Too often, IT consultants are seen as threats to in-house IT workers. Indeed, some kinds of IT outsourcing put in-house employees at risk of losing their jobs. However, the wise SMB company leader realizes that an IT consultant can also fill a crucial “coaching” role, providing expert advice on any number of IT questions on …
3 Ways an IT Consultant can Help SMB IT Personnel Succeed Read More »
We hear this often from IT managers as they consistently see and have to deal with poor coordination across different types of IT demand. With great predictability this leads to poor support of business performance. That’s a long way of saying that today’s IT managers recognize the importance of prioritization.
The IT landscape is shifting away from exclusively in-house work. More and more companies are turning to IT consulting services, rather than trying to carry out all IT tasks internally. This tendency is a natural outcome of the increasing complexity of the IT landscape.