January, 2013 | Lead I.T. Consulting

Defining Remote Managed Services for Portland SMBs

January 10, 2013 May 11, 2023 / Business, Business Management, Cloud Solutions, Co-Managed IT Services, Data Backup, IT Managed Services / Leave a Comment

Sometimes, the terms that get thrown around in IT circles aren’t easy to understand. According to a recent survey of SMB leaders by Techaisle, the term “remote managed services” is one of the least understood in all of IT. Managed services are not that difficult to understand, however – and their benefit to any business …

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Testimonials

I couldn’t get in a desktop support person with the expertise that Lead had. I need Office, security, desktop support but not enough to hire for each role. With Lead IT I have the benefit of having 5 people without having to pay for five people on staff.

Mark Needham

RealWear, NetSuite Administrator

They have enough staff to send someone onsite to repair or replace components. They are also very responsive on IT support tickets. All IT Companies have an auto-reply but most are much slower to respond. Lead IT nearly always responds quickly to service ticket requests.

Mike Ward

Rivergate Scrap Metals, Regional Ops Mgr

Responsiveness is the #1 thing. When your client has an issue, respond promptly and with empathy with the appropriate attention and urgency. That’s what really matters. Also, what I look for in any IT resource is that they are continually scanning the IT environment and coming to me with the ideas. Don’t leave it up to me. Lead I.T. certainly does that.

John Wells

Smith Teamaker, CFO

I’ve worked with a lot of different IT service companies. I’m a very early adopter and this can cause friction with a lot of IT service companies that don’t want the hassle. Lead I.T. just rolled with everything I threw at them.

Stan Hanks

SIdeassure, CIO/CISO

January 2013