July 2013

Everything’s changed—and that should go for your IT infrastructure

July 25, 2013 / Business Management, Cloud Solutions, Co-Managed IT Services, Cyber Security, IT Consulting, IT Managed Services, Network and Distributed Teams, Technology / Leave a Comment

I’m willing to bet no one reading this blog is so focused on the future they’ve forgotten how tough the economy has been on business in the not-so-distant past. Four years ago a lot of previously healthy companies began downsizing in terms of people and production when it was the last thing they wanted to …

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When technology creates a risky business

July 11, 2013 / Business, Business Management, Cloud Solutions, Co-Managed IT Services, Cyber Security, IT Consulting, IT Managed Services, Network and Distributed Teams, Technology

I don’t have to tell you why one person shouldn’t be solely responsible for processing the mail, handling the bookkeeping, signing checks and making deposits. Everyone knows the business risks inherent in solo access to critical information. However responsibilities are divided, we also rely on a documented system of checks and balances to maintain security …

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They have enough staff to send someone onsite to repair or replace components. They are also very responsive on IT support tickets. All IT Companies have an auto-reply but most are much slower to respond. Lead IT nearly always responds quickly to service ticket requests.

Mike Ward

Rivergate Scrap Metals, Regional Ops Mgr

I couldn’t get in a desktop support person with the expertise that Lead had. I need Office, security, desktop support but not enough to hire for each role. With Lead IT I have the benefit of having 5 people without having to pay for five people on staff.

Mark Needham

RealWear, NetSuite Administrator

Responsiveness is the #1 thing. When your client has an issue, respond promptly and with empathy with the appropriate attention and urgency. That’s what really matters. Also, what I look for in any IT resource is that they are continually scanning the IT environment and coming to me with the ideas. Don’t leave it up to me. Lead I.T. certainly does that.

John Wells

Smith Teamaker, CFO

I’ve worked with a lot of different IT service companies. I’m a very early adopter and this can cause friction with a lot of IT service companies that don’t want the hassle. Lead I.T. just rolled with everything I threw at them.

Stan Hanks

SIdeassure, CIO/CISO