The pace of business is accelerating, and one of the current challenges pivots around the work-life balance. Today, as the business world moves toward a cloud-based IT service management model, it is becoming increasingly important to integrate all personal productivity hardware and software in company networks.
You’ve finally found the perfect solution for that nagging IT service management problem. Yet when you present it to employees, a general grunt of resistance rises. People are naturally inclined to resist change. IT leaders can guide any team smoothly through a transition by establishing a change management plan. This plan should address the technological …
Overcoming Resistance to IT Service Management Change Read More »
The IT landscape hasn’t been easy to navigate over the last couple of years, given the sluggish economy and increased technological complexity. Despite these challenges, many executives expect more from their IT managed services than ever before. Emphasizing the “service” in IT service management can set your IT department on course for improved performance and …
2012 ITSM Challenges: How CFIOs can Develop More Service-Centric IT Departments Read More »
In yesterday’s small business, IT consulting was a largely technology-facing job. IT consulting services concentrated on maintaining hardware and software. Their role was preservative and largely behind-the-scenes, as evidenced by the stereotype of IT offices being isolated in basements. Saturday Night Live even lambasted the isolated, socially awkward IT persona by inventing Nick Burns, the …
Too often, IT consultants are seen as threats to in-house IT workers. Indeed, some kinds of IT outsourcing put in-house employees at risk of losing their jobs. However, the wise SMB company leader realizes that an IT consultant can also fill a crucial “coaching” role, providing expert advice on any number of IT questions on …
3 Ways an IT Consultant can Help SMB IT Personnel Succeed Read More »
According to a recent survey conducted by a blogger on IT consulting services, 66 percent of IT managers say they have seen how poor coordination across different types of IT demand leads to poor support of business performance. That’s a long way of saying that today’s IT managers recognize the importance of prioritization.
The IT landscape is shifting away from exclusively in-house work. More and more companies are turning to IT consulting services, rather than trying to carry out all IT tasks internally. This tendency is a natural outcome of the increasing complexity of the IT landscape.
IT managed services make up a sizeable chunk of any company’s operating expenses. After all, it’s virtually impossible to do business these days without a strong IT service management infrastructure. As IT’s role in enterprise continues to grow, cost transparency becomes increasingly important, as we explain in further detail below.
The old Mad Magazine aphorism – What me, worry? – summarizes the approach many organizational leaders take when it comes to small business IT. Consulting experts can vouch for the fact that few SMB leaders actually insist on formal IT security protection. Yet, as we explain below, there are several very good reasons why small …
SMB IT Question of the Month: How Much IT Security Protection do I Really Need? Read More »
The business world tends to churn through trendy concepts pretty quickly. As a new fad flares up, some businesses inevitably become so devoted to it that they forget to focus on their own business objectives. ITIL guidelines are currently spurring this tendency in IT service management.