IT Managed Services

When an elephant should forget what he learned—and learn something new

Have you heard the one about the elephant? A guy walks by the circus where an elephant is tethered by a flimsy cord. He asks the elephant’s trainer, “How can you keep him tied up with that? He could snap that twine and walk away.” The trainer explains that the elephant has been tied by …

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Why running technology on the break/fix model is a lost cause

“If it ain’t broke, don’t fix it.” That’s a model every business follows now and then. That’s fine if whatever’s unbroken can’t be improved by “fixing.” But if that’s your model when it comes to technology, then you’re missing the boat—and a lot more.

Are you looking at IT the way you look at accounting? Or are you looking for one full-time IT guy with five heads?

  Here’s your overarching IT challenge: handling today’s productivity issues—those things that have “emergency” red-lettered all over them—while proactively preparing for tomorrow. But unless you run IT like you run your accounting department, chances are your IT person is looking in the mirror to see if he sees what he thinks you see—five heads on …

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Core vs. Chore – Does your IT professional have the headroom to think about your business?

If you think your IT professional is thinking about how technology can advance your business objectives while he’s rebooting computers, think again. More likely, his mind is focused on checking off the next chore on his to-do list. “I forgot my password.” “My screen is frozen again.” “How do I connect to Wi-Fi?” “How do …

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Defining Remote Managed Services for Portland SMBs

Sometimes, the terms that get thrown around in IT circles aren’t easy to understand. According to a recent survey of SMB leaders by Techaisle, the term “remote managed services” is one of the least understood in all of IT. Managed services are not that difficult to understand, however – and their benefit to any business …

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IBM Infographic Highlights Higher Performance Expectations for IT Consultants

When it comes to client/manager expectations, there is a world of difference between the IT consultant and the internal IT employee. For an in-house IT specialist, the main challenge is to prioritize “core” tasks over “chore” duties and to perform on par with other internal employees. An IT managed service provider, on the other hand, …

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BYOD Companies: How Does this Change Traditional IT Services?

Companies all over the country are questioning whether they should offer BYOD (Bring Your Own Device) accessibility to employees. This practice of allowing workers to use their own smartphones, tablets and laptops for work-related tasks is gaining popularity for several reasons: increased productivity (since the worker is more familiar with his or her own machine), …

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CFOs Partner with Portland IT Managed Services in Post-Digital World

Today’s CFOs face an important strategic choice: namely, whether or not to work strategically with IT leadership. In the past, IT managed services had as little to do with overall company strategy as any other piece of equipment. Those who worked in IT were seen mainly as technicians. You wouldn’t ask a copy machine technician …

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Are Hybrid CIOs the New SMB IT Consultants?

Small business employees see plenty of benefits: a more personal relationship with their managers, for instance, as well as greater opportunity for innovation than is typically found within large corporations. However, these advantages are typically offset by the challenges that are inherent in smaller firms – for instance, feeling overwhelmed by the necessity to juggle …

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