Our Promise to You
We provide our customers with a variety of managed support options, ranging from back-end maintenance and monitoring for issues, to user help-desk support with ticketing, to strategy and budget and asset/license life-cycle management. We have successfully provided these services for over 10 years and can create a solution specifically for you and your team.
Our commitment to you includes:
100% SATISFACTION GUARANTEE is based upon the fact that: Client satisfaction is more important than speed. We focus on insuring each and every person needing help is treated with respect, listened to and truly okay by asking, in each and every interaction, if they need more help or have a question or need something new to do their job.
No fuss. Delegate your IT problems to us, and rest assured they will be solved quickly and without ado. we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you productive. We understand your desire to eliminate waste, extra steps, workarounds and manual labor. We also have tech support available 24/7/365 since we know you don’t work the normal “9-5” day, and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups.
No vendor bias. You can count on us as your technology adviser to offer unbiased recommendations based purely on what’s best for your company.Having an advanced level of partnership with key vendors (Microsoft, HP, Wave, Comcast, Adobe and Dell to name a few) allows us access to special pre- and post-project assistance support levels that most “partners” do not have. We will provide the right solutions, priced right and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively.
We Support Both On-Premises And Cloud Solutions. Some IT firms won’t offer or recommend cheaper cloud solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the customer, not us. That’s how we keep so many customers long-term. We’ll base our recommendations on what YOU want and what YOU feel most comfortable with. Our job is to lay out your options, educate you on the pros and cons of each and guide you to the best, most cost-effective solution for you..