Thinking of IT as a cost center costs you

Remember the old days and the old ways of doing business when only sales contributed to a company’s profitability? When progress meant minimizing costs on everything else required to support sales? And as for IT, once we became convinced we couldn’t function without at least some technology, we accepted living with the costs while keeping them as low …

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Managing change isn’t free but it can save you

Putting a freeze on spending makes saving on expenses a sure thing, right? Don’t bet on it. When it comes to technology, doing nothing can get pricey. Unless you are managing for change—anticipating the future and planning for new and updated software, systems and hardware—you’re on a tear toward a budget-blowing crash.

No time like the present to combine in-house IT with outsourced services

When’s the last time you sent your five-headed IT guy, aka Jack-of-all-trades, to a training class to learn about the latest technology? How sweaty and queasy do you feel when poor Jack has the flu and should really go home? And what about vacations? When Jack, so deserving of a break, finally takes one, do you sleep at …

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Everything’s changed—and that should go for your IT infrastructure

I’m willing to bet no one reading this blog is so focused on the future they’ve forgotten how tough the economy has been on business in the not-so-distant past. Four years ago a lot of previously healthy companies began downsizing in terms of people and production when it was the last thing they wanted to …

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When technology creates a risky business

I don’t have to tell you why one person shouldn’t be solely responsible for processing the mail, handling the bookkeeping, signing checks and making deposits. Everyone knows the business risks inherent in solo access to critical information. However responsibilities are divided, we also rely on a documented system of checks and balances to maintain security …

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When average is no longer good enough

What’s the bestselling car in the world? The Toyota Corolla—39 million sold through April 2012, according to Toyota Motor Corporation. And it was the first car ever to achieve $30 million in sales. What’s so special about this less than spectacular, non-luxury, at best average ride? I have to believe its combination of value and …

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The accidental CFIO and how to eliminate him

Recently I met with a couple of IT company executives whose target clients happen to include medium-sized enterprises. I mentioned that they must be talking to a lot of CFIOs, but all I got back were two blank stares. It is a relatively uncommon title, but in a company with less than 250 employees, the …

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When an elephant should forget what he learned—and learn something new

Have you heard the one about the elephant? A guy walks by the circus where an elephant is tethered by a flimsy cord. He asks the elephant’s trainer, “How can you keep him tied up with that? He could snap that twine and walk away.” The trainer explains that the elephant has been tied by …

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Why running technology on the break/fix model is a lost cause

“If it ain’t broke, don’t fix it.” That’s a model every business follows now and then. That’s fine if whatever’s unbroken can’t be improved by “fixing.” But if that’s your model when it comes to technology, then you’re missing the boat—and a lot more.

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