2012 ITSM Challenges: How CFIOs can Develop More Service-Centric IT Departments

The IT landscape hasn’t been easy to navigate over the last couple of years, given the sluggish economy and increased technological complexity. Despite these challenges, many executives expect more from their IT managed services than ever before. Emphasizing the “service” in IT service management can set your IT department on course for improved performance and …

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SMB IT Question of the Month: How Deeply Should IT Staff be Involved in Day-to-Day Operations?

In yesterday’s small business, IT consulting was a largely technology-facing job. IT consulting services concentrated on maintaining hardware and software. Their role was preservative and largely behind-the-scenes, as evidenced by the stereotype of IT offices being isolated in basements. Saturday Night Live even lambasted the isolated, socially awkward IT persona by inventing Nick Burns, the …

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3 Ways an IT Consultant can Help SMB IT Personnel Succeed

Too often, IT consultants are seen as threats to in-house IT workers. Indeed, some kinds of IT outsourcing put in-house employees at risk of losing their jobs. However, the wise SMB company leader realizes that an IT consultant can also fill a crucial “coaching” role, providing expert advice on any number of IT questions on …

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SMB IT: Prioritizing is Critical

According to a recent survey conducted by a blogger on IT consulting services, 66 percent of IT managers say they have seen how poor coordination across different types of IT demand leads to poor support of business performance. That’s a long way of saying that today’s IT managers recognize the importance of prioritization.

SMB IT Question of the Month: How Much IT Security Protection do I Really Need?

The old Mad Magazine aphorism – What me, worry? – summarizes the approach many organizational leaders take when it comes to small business IT. Consulting experts can vouch for the fact that few SMB leaders actually insist on formal IT security protection. Yet, as we explain below, there are several very good reasons why small …

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What’s Holding You Back? Breaking Down Barriers for Engaging with an MSP

Engaging with a managed service provider (MSP) can serve multiple purposes, from improving overall IT operations to delegating non-core business tasks to supplementing in-house talent. Lowered costs and increased efficiency are more benefits of partnering with a managed service provider. However, many CFIOs and other business leaders are wary about outsourcing to an IT service …

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Three Reasons to Hire Managed Services to Implement ITIL

Most CFIOs and other managers of IT services understand the importance of implementing ITIL guidelines. These international standards dictate the best practices for IT service management. Process optimization, enhanced operating speed, increased efficiency and improved quality in managed services are just a few of the benefits companies can achieve by adapting their IT structures to …

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