Lead I.T. Blog

CFOs Partner with Portland IT Managed Services in Post-Digital World

Today’s CFOs face an important strategic choice: namely, whether or not to work strategically with IT leadership. In the past, IT managed services had as little to do with overall company strategy as any other piece of equipment. Those who worked in IT were seen mainly as technicians. You wouldn’t ask a copy machine technician […]

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IT Consultants = Must Have; Internal Staff = Nice to Have

When IT concerns become overwhelming, many managers assume hiring an on-staff IT expert is the solution. Unfortunately, this impulse represents an outdated mode of IT management. Given that IT is now crucial to every company’s bottom line – and that nearly every employee, product, and service requires IT support – it’s difficult for many small

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IT Consultants and the Collaboration System User Interface

As IT consultants are well aware, collaboration systems are the next hot development in internal communications. For years, email has been the main method of communication between employees. However, the advent of cloud technology has made for a leap in collaboration system user interfaces. These new systems make it easy to share files, edit collectively,

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Are Hybrid CIOs the New SMB IT Consultants?

Small business employees see plenty of benefits: a more personal relationship with their managers, for instance, as well as greater opportunity for innovation than is typically found within large corporations. However, these advantages are typically offset by the challenges that are inherent in smaller firms – for instance, feeling overwhelmed by the necessity to juggle

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Information Technology Consulting Firms and the CIO’s New Role

Chief Information Officer: It’s a title that expresses high-level management across information sources. Yet the reality is that for many CIOs, the job encompasses not just strategic management but also technological platforms, contracts, vendor relationships, and countless other minutiae of IT operations. The role of the CIO is changing rapidly – more and more, IT

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SMB IT Question of the Month: Will the Cloud Replace My IT Department?

Many IT consulting services called last year “The Year of the Cloud” and predicted that SMBs would soon run most of their technological applications via the Internet. From data storage to disaster preparedness to software licensing, it seemed that nearly all IT managed services could be outsourced to cloud-based providers – and fuddy-duddies who failed

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2012 ITSM Challenges: BYOD and Other Hardware Issues for CFIOs

The pace of business is accelerating, and one of the current challenges pivots around the work-life balance. Today, as the business world moves toward a cloud-based IT service management model, it is becoming increasingly important to integrate all personal productivity hardware and software in company networks.

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Overcoming Resistance to IT Service Management Change

You’ve finally found the perfect solution for that nagging IT service management problem. Yet when you present it to employees, a general grunt of resistance rises. People are naturally inclined to resist change. IT leaders can guide any team smoothly through a transition by establishing a change management plan. This plan should address the technological

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