Incident Management “Behind-The-Scenes” Defuser

These Squad members are the unsung heroes of the group.  Often working behind the scenes they work to provide early warning and prevention of problem eruptions using consistent processes tools and reporting to manage (and often prevent) incidents from affecting end-users.

Superpowers include:

Nimbleness, reactivity (in a good way), meticulousness and determination.

Tasks Include:

  • Early detection and mitigation of incidents
  • Systems analysis
  • Incident reporting and escalation
Lead I.T. service heroes

You Deserve this Team.

We’re here to use our powers for good – to benefit your team.

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